| Can you here that? Everybody
be very quiet and listen very carefully. Can you hear that low humming
sound? Do you hear that soft whine? These are the sounds that you should
be hearing from your computer if everything is going all right. The low
humming of the fans blowing. This is the sound that a good fan should make.
The soft whine of the hard drive disk spinning. The soft clicking as the
information is accessed. These are all very important sounds to listen
for if you have a computer.
But why should you care what your computer sounds like if everything
is going all right? The answer is the same one that I use when it comes
to my automobiles. If you know what sounds that are supposed to be heard,
then when a different sound is heard, you will ask why? You will want to
find out what is causing the new sound. If you have not heard this new
sound before then there needs to be some investigation on your part to
find out what is making the noise. When the brakes on your car start to
squeak, you know they are telling you to get ready for a trip to Auto Zone.
There are not a lot of moving parts inside your computer. This tends
to make the sounds that we hear pretty standard. This also makes the diagnoses
of new sounds that crop up a lot easier to track down. The fans and the
disk drives are the main culprits when it comes to sounds that don’t come
from the speakers.
There are usually two or three different types of fans that will be
in your computer. The fan in the back next to the plug is inside of the
power supply. This fan keeps the power supply cool. If this fan goes bad
then you will most likely lose the power supply as it heats up. Without
the power supply, you will not be able to use the computer. The bearings
that let the blade turn are usually the culprit when this fan goes out.
You will notice that the soft hum from the fan will get faster and slower.
You may hear a clicking sound as the bearings go out. These changes in
the sounds are an indication that a problem is developing. Don’t be afraid
to put your hand over the cover of the fan. If you can get to the back
of your computer, take a look and make sure that the blade is turning at
quick and steady speed. Is there a slight warm breeze coming from the fan?
This is the way that it should feel if the fan is pulling the air from
inside the power supply to the outside.
Let me give you an example of why this is important. I had a call at
3 o’clock Friday afternoon this past week. The man was looking for a power
supply for an Acer 300 Altos Server. He had been on the phone with Acer
tech support and with their help had diagnosed the problem to be a bad
power supply. I did not know for sure what power supply would fit into
that machine so I got his name and number and told him I would make some
calls and get right back with him. He was very agitated and made sure to
let me know that this was the server that he used to run his point of sale
and accounting for his business. He was very clear that this needed to
be fixed as soon as possible on this late Friday afternoon.
I made a couple of calls to my suppliers and surfed the Internet looking
for information on this particular model. I was looking for someone or
something to tell me that this was a standard run of the mill power supply.
All I could get out of Acer was a part number. I called the customer back
and told him that I could not be sure if it was a standard power supply
without looking at it and let him make the decision on what to do. We could
take a regular power supply out to his business and hope it would fit.
If it didn’t fit we would need to order one from Acer. Time was not on
our side. He chose to order the part from Acer and have it delivered Saturday
morning. I agreed to be at his business by 10 am on Saturday to install
the power supply. There was only one thing that was missing the next morning.
The order from Acer never made it. After taking the top off the system
I saw that it was in fact a standard power supply, installed a new one
and was on my way. While talking to the customer, I found out that he had
been hearing a weird sound coming from his computer for the past week.
He could have called me on the phone before it died and we could have diagnosed
the problem ahead of time and fixed it before it took his system down.
If he had only listened to the new noises coming from his system. It was
trying to tell him that there was a problem. He chose not to listen and
it cost him.
The next fan is the one that is attached to the CPU or Central Processing
Unit. The CPU is the brain of your computer. This is arguably the most
important component inside your system. The fan keeps the CPU cool so that
it can do its work. If the CPU overheats it can cause a multitude of problems.
Error messages, blue screens, your computer suddenly restarting, all could
be caused by an overheating CPU. This fan will usually give you some advance
warning of impending failure. Changes in the sound of the fan may be hard
to detect because of its location. This would be something that you would
want to look at while you have the cover off the unit during your regular
cleaning of the inside of your computer. While the cover is off, turn your
computer on and look at the CPU fan to be sure that it is turning at a
fast and steady speed. Be careful not to put anything inside the case while
the power is on. There is always the chance that you will short something
out and you will have more problems than you bargained for.
This reminds me of a problem we had at the shop this last week. I had
a customer that brought his computer in because he was having all sorts
of problems. The computer was locking up and giving him a variety of error
messages that he could not seem to pinpoint to a particular software program.
He had been to the store and bought himself a copy of Windows 98 upgrade
version. He was hoping that upgrading to 98 would correct the software
problems that he thought had. He tried and tried to install but for one
reason or another was never able to complete the job. He had talked to
Microsoft, and a number of other tech support people for about a week before
he finally brought the machine to us.
We turned on the machine and noticed how slow it seemed to be running.
It was a Pentium 200 with 32 MB of RAM. It was running more like a 486
with 4 MB of RAM. It was very easy to recreate the problems that he was
having. The upgrade to Windows 98 took about 3 hours to complete. There
were numerous error messages that kept popping up. The blue screen of death
was a very regular visitor to this system. We decided that there had to
be something loose and took the top off to reseat all of the hardware.
Nothing was loose so we fired it back up again with the cover off. The
CPU fan was barely turning at all. We replaced the fan and turned it back
on. The speed of the machine was like night and day. The error messages
have not returned. All this because of a 5-dollar fan. Think of how you
feel after a long day in the sun. You would be moving slow too if your
brain got that hot. That fan had to have been making a lot of noise before
it finally died. If the customer had only listened to what his computer
was trying to tell him. Luckily, the CPU doesn’t seem to have sustained
any permanent damage from the excess heat. This could have been a lot worse
than it turned out to be. At least his fan was turning a little bit. Sometimes
they will stop all together and then you can have a serious problem.
The last fan that you might have in your system is what is called a
case fan. This fan is in the front or back of the case and is used to help
to pull air into the computer. Most of the lower end systems will not have
a case fan. It will make the same kind of noises that the others will.
Sometimes they will grind. Sometimes they will squeal. Sometimes they sound
like they are changing speeds. All of the sounds that are not normal sounds
should be investigated before they turn into a big problem.
The last sound that you do not want to hear is anything coming from
the hard drive. This is the disk that holds the operating system and programs
for you computer. This is the device that the CPU calls on when you click
on an icon to activate a program. The hard drive will normally make a low
whining noise. This is the sound of the disks spinning inside the case.
Sometimes you can hear a low clicking sound as data is accessed. These
are the normal sounds that you will hear. Any other sounds need to be investigated.
Sometimes you will hear a louder tapping sound when you are running a program.
If the computer seems to lock up while you hear the tapping, then there
could be a problem. This is usually a sign that the controller is having
a problem finding the data that it is looking for. This is not a good thing
to hear. It would be time to have a good backup and to have the computer
looked at.
As you can see from the examples, this is not brain surgery. All you
need to do to help yourself is to pay attention to the sounds that are
coming from your system. If you can recognize changes in the sounds, you
will be able to have hardware problems taken care of before they take the
whole system down. Be proactive in the upkeep of your computer. Listen
to the sounds and act on any new sounds that you hear. If you wait until
the sound goes away, then that means that the fan has died completely.
This means that the minimal amount of cooling that you got from the noisy
fan that was turning slowly — just became no cooling from a fan that is
not turning at all. It is not going to get better because you ignore the
problem. It will get better and you will save yourself a lot of headaches
if you diagnose and take care of problems as they come up. |