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Have you ever thought about the impression your e-mail correspondence
leaves on others? A recent study shows an individual’s work habits, stress
level, social status, and even personality may come through loud and clear
in the tone and text of their messages. Few deny how important e-mail is
in our day-to-day lives, but we can rely on it too much. We can even abuse
e-mail if we’re not careful.
Here are 10 suggestions to consider when penning your next text message:
1. Don’t rely on e-mail as your only line of communication.
It may be fast and easy, but it really shouldn't replace true human
interaction. There's a lot to be said for communicating face-to-face. Even
when you include delivery receipts, you can’t guarantee that the message
reached the intended party in a timely manner. Just because a read receipt
comes back doesn’t mean the message was viewed. Many systems generate such
a response if the message header was highlighted for more than a few seconds
or if the message sat in the preview pane.
2. Keep messages short and don't use long message chains.
Admit it—e-mail that takes up more than one screen isn’t often read
immediately. Plus, reading e-mail is interrupted by other tasks (i.e.,
answering the phone, working on documents, etc.) If your message is too
long, more than a simple browsing may be pushed to the end of someone else’s
day.
3. Be straightforward.
No one has time to guess what you’re trying to communicate. Use clear
subject lines. Be specific if particular actions on the part of the reader
are required. Spell everything out. If there are a series of questions
or tasks involved, consider using a numbered or bulleted list.
4. Encourage questions.
If you require reader interaction, don't create a misunderstanding by
being unapproachable. Offer to answer any questions or concerns your message
may create.
5. Don't attack people in your e-mail messages.
E-mail used for personal attacks, known as "flame e-mail, often doesnt produce the desired results. In fact, when not accompanied by human interaction (i.e., facial expressions or body language), the intent easily becomes more intense than intended.
6. The use of humor is okay, but don't overuse emoticons (i.e., smiley
faces) and keep joke forwarding to a minimum.
Smiley faces are cute and can clarify when you're in a playful mood.
But if you do too much of this, people tend to have a hard time taking
you seriously when they need to. Emoticons can also distract from the actual
content of the message. Many individuals devote too much time during their
workday fighting spam and other junk e-mail. If you forward additional
joke e-mail, you run the chance of getting your e-mail address blacklisted
by someone’s spam filter. If that happens, none of your messages get read.
7. Don't e-mail angry.
Look, no message you’re sending is that important. If it were, you wouldn’t
be sending it as e-mail. Wait at least 5-minutes before you respond. In
fact, you might want to wait for an additional 5-minutes after writing
your response. Read over what you’ve said to avoid misunderstandings. Quick
responses result in poorly written messages. When you're angry, matters
become worse.
8. Schedule time to manage your e-mail daily.
It’s never too late to respond to someone via e-mail. Most realize that
with the amount of information we deal with each day, e-mail builds up
and becomes pushed down in the shuffle. Set time aside each day to manage
your e-mail. Just make sure you provide a good reason when a priority message
has fallen to the bottom of your Inbox.
9. Learn to write effective e-mail.
If you can't write effectively, get training. At the very least, seek
help from others by having them critique the tone and content of your messages.
It might do you some good to know how others interpret your writing before
it goes out.
10. Check your spelling and grammar.
Misspelled words and poor sentences detract from your message content.
Don’t make yourself look bad by sending messages with poor spelling. Since
most e-mail clients include some method of checking, there’s no excuse.
And it doesn’t take that long to reread what you’ve written to insure proper
content (especially if you’ve followed the other advice above).
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